LAST UPDATED: 9 May 2023
1.1 These terms and conditions (the “Terms and Conditions“) set out the terms that apply to your access and use of this website (the “Site“) and the terms on which I sell and deliver any products you order from me through this Site (the “Products“).
1.2 Please read these Terms and Conditions carefully before using my Site and ordering any Products.
1.3 By using my Site you agree to these Terms and Conditions as they apply to your use of the Site. I will also ask you to accept these Terms and Conditions by checking the appropriate box when you open an account on the Site. If you do not agree to these Terms and Conditions, you must not use the Site, set up an account on the Site or order any Products from me.
2. CONTACTING ME
If you would like to get in touch with me, please do so by sending an email to firstname.lastname@example.org.
3. INFORMATION ABOUT YOU
I only use any personal information submitted by you, collected from your devices, or shared with me by partners in a respectful and legal manner. Please read the Privacy Notice on this site to understand how I collect, use and share information about you.
4. USING THE SITE AND CREATING AN ACCOUNT
4.1 You do not need to register for an account to browse the Site or order Products. However, in order to use certain functionalities of the Site, such as to view your past orders and make the order process easier by saving your details, you will need to set up an account (your “Account“). You can do this using the applicable functionalities on the Site by entering your email address and setting up a password. Please use “strong” passwords (passwords that use a combination of upper and lower case letters, numbers and symbols) with your Account.
4.2 You must be 16 years or older, and capable in your country of residence of entering into a legally binding agreement, to use the Site and to order Products.
4.3 Please ensure that any details you provide when creating an account are accurate, and that you keep the information associated with your account up to date. I am not responsible for any delays or failure in shipping or delivering a Product to you if you fail to provide accurate details or keep your information up to date.
5. ORDERING PRODUCTS
5.1 You can place orders for Products through the Site by adding Products to your online shopping cart and following the checkout process on the Site.
7.2 This order process allows you to check and amend any errors before submitting your order to me. When you place an order, you will:
(a) be given the option of logging into your Account, creating a new Account or proceeding with the order without creating an Account;
(b) be given the opportunity to confirm or provide your delivery and billing address;
(c) be asked to select the delivery method from among those offered;
(d) be asked to review and confirm the applicable delivery costs; and
(e) be invited to authorise payment for the Product and confirm that you wish to proceed with the purchase.
Please take the time to read and check your order, including all of the above information, before you complete the order process.
5.3 You will receive an email to confirm acceptance or otherwise confirm to you in writing when I have accepted your order. The contract for purchase between you and me will only be made when I send you this confirmation.
5.4 You acknowledge that by placing an order with me for Products you will be under an obligation to pay for the Products in that order. The cost of the Product and any delivery costs displayed to you in the order summary are what you will be charged for.
5.5 If you change your mind about the Products you have ordered after making your order you may be able to return the Products in accordance with the Cancellation and Returns Policy referred to below at paragraph 16.
5.6 You must keep the contact details you provided up to date so that I can contact you, if necessary, about your order or the delivery of the Products. If you have set up an account on the Site you can do this by logging in to your Account and updating your personal details. If you do not have an Account, you can do this by contacting me using the details in the “Contacting Me” paragraph above.
7. IMAGES AND SIZING OF PRODUCTS
7.1 The images of the Products on this Site or in any other promotional materials are for illustrative purposes only. Although I have made every effort to display the appearance accurately, I cannot guarantee that your computer or any printed materials will display the appearance faithfully or reflect the true appearance of the Products. The Products that are delivered to you may therefore vary slightly from those images.
7.2 Although I have made every effort to be as accurate as possible, any Product measurements, including weights and dimensions, shown on our Site or in any other promotional materials are approximate only and may vary slightly from those advertised depending on the material used in the production of that Product.
8. PRICES OF PRODUCTS
8.1 The price of any Product will be as quoted on the Site and displayed to you when you complete the order process, except in cases of obvious error.
8.2 The price of any Product may change from time to time, but changes will not affect any order you have already placed and plaid for.
8.3 The price of a Product includes all taxes but excludes delivery costs, which will be added to the total amount due. The costs of delivery will be displayed to you when you submit your order.
9 HOW TO PAY
9.1 After you have completed your order, the price of the Product will be charged to your chosen payment method. The payment methods I accept will be available on the payment portal provided to you when you place your order.
9.2 By submitting an order to me, you are confirming that the payment details provided on your order are valid and correct.
9.3 I will cancel your order and not deliver the Product if I am unable to collect payment from your chosen payment device.
10.1 I will provide you with an estimated date on which we will deliver the Products at the address you provided to me during the order process. I will aim to deliver the Products to you as soon as reasonably possible.
10.2 Unfortunately, although I will make every reasonable effort to ensure your Products are delivered within the estimated timescales, I cannot guarantee that they a delivery will not be affected by unforeseen issues. If any unexpected issues occur which cause your delivery to be delayed, please contact me as soon as possible so I can try to be of assistence if at all possible.
10.3 Your delivery will be completed when the Products are delivered at the address you provided upon checkout.
10.4 You will receive an email with tracking information when your Product is sent out for delivery. Please follow the applicable link in the email you are provided with to find out about the status of your order or track its progress.
11. WHEN YOU OWN AND BECOME RESPONSIBLE FOR THE PRODUCTS
11.1 Ownership of the Products will pass to you when I have received full payment of all sums due in respect of the Products, including delivery charges.
11.2 The Products will be your responsibility from the time of delivery.
12. CANCELLATION, RETURNS, AND REFUND POLICY
I hope that you will be pleased with the Products you have bought from me. However, if you change your mind and would like to cancel your order, you can do so at any time within 14 days of the Products having been delivered to you. For more information I will refer you to this site’s FAQ.
13. YOUR RESPONSIBILITIES
You understand and agree that you are responsible for using the Products in a proper manner, and that any consequences arising from misuse are solely your responsibility. You agree to use the Products only for purposes that are proper and in accordance with applicable laws, rules and regulations.
14. MY RESPONSIBILITY TO YOU IN RESPECT OF THE PRODUCTS
I am under a legal duty to supply products that are in conformity with my contract with you at the time of delivery, and that are free from hidden defects that render the Products unusable or diminish your ability to use them. This means that the Products I supply to you must be as described, fit for purpose and of satisfactory quality.
15. MY RESPONSIBILITY TO YOU GENERALLY
15.1 I do my best to ensure that the features and functionalities of the Site and the Products are of a reasonably satisfactory standard and match any descriptions I have provided to you.
15.2 Certain features of the Site may rely on networks and connections that are beyond my control. Some of the information provided to you on the Site may also contain content owned or developed by third parties. I do not own or produce such third-party content and am not otherwise responsible for it in any way.
15.3 I will do my best to ensure that the Site will always be available to you. However, due to the nature of the Internet and technology, the Site may be unavailable if any emergency or scheduled maintenance on the systems I rely on must be undertaken. This means that I am unable to promise that your use of the Site will be uninterrupted, without delays, error-free or meet your expectations.
16. USER CONTENT
16.1 You may upload and post publicly available reviews about the Products on this site, including information, text and photos (“User Content“).
16.2 I do not claim ownership of your User Content, and ownership will remain with you and any third party whose content you include in your User Content. Instead, by uploading and posting User Content, you grant me the right to use, copy, reproduce, distribute, adapt, re-format, modify, publish, translate, and otherwise make available your User Content on my Site.
16.3 You must ensure that you are able to grant me the above licence for any third party owned content you include in your User Content. I may monitor any User Content and delete any User Content where I believe it breaches these Terms and Conditions.
17. RULES OF ACCEPTABLE USE
17.1 In addition to the other requirements within these Terms and Conditions, this section describes specific rules that apply to your use of the Site (the “Rules of Acceptable Use“).
17.2 When using the Site you must not:
(a) circumvent, disable or otherwise interfere with any security related features of the Site;
(b) use the Site for commercial purposes, or accept any payment or commission in relation to your use of the Site;
(c) give any false or misleading information, impersonate any person or permit any other person to use the Site under your name or on your behalf unless such person is authorised by you;
(d) use the Site if I have suspended or banned you from using it;
(e) advocate, promote or engage in any illegal or unlawful conduct, including any criminal activity, fraud or money laundering, or conduct that causes damage or injury to any person or property;
(f) threaten, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety or be likely to harass, upset, embarrass, alarm or annoy any other person;
(g) post any User Content that is inaccurate, incomplete, misleading, illegal, offensive, or otherwise harmful;
(h) promote or advertise any goods or services on the Site;
(i) modify, interfere, intercept, disrupt or hack the Site;
(j) misuse the Site by knowingly introducing viruses, Trojans, worms, logic bombs or other material which would harm the Site or any equipment of another user of the Site;
(k) collect any data from the Site other than in accordance with these Terms and Conditions (including through any “scraping” of the Site); or
(l) use any automated system, including without limitation “robots”, “spiders” or “offline readers” to access the Site in a manner that send more request messages to the Site than a human can reasonably produce in the same period of time.
17.3 Failure to comply with the Rules of Acceptable Use constitutes a serious breach of these Terms and Conditions, and may result in me taking all or any of the following actions (with or without notice):
(a) immediate, temporary or permanent withdrawal of your right to use the Site;
(b) issuing of a warning to you;
(c) legal action against you including proceedings for reimbursement of all costs (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
(d) disclosure of such information to law enforcement authorities as I reasonably feel is necessary.
17.4 The responses described in paragraph 17.3 are not limited, and I may take any other action I reasonably deem appropriate.
18. EVENTS OUTSIDE OF OUR CONTROL
I am not liable or responsible for any failure to perform, or delay in performance of, any of my obligations to you under a contract that is caused by events outside of my control including, fire, flood, severe weather, explosions, war (whether declared or not), acts of terrorism, industrial disputes (whether or not involving myself), or acts of local or central Government or of any other competent authorities.
19. RESOLVING DISPUTES
19.1 If you have a dispute with me relating to our contract with you, I would welcome the opportunity to try to make things right and resolve the dispute with you myself. In the first instance, please contact me directly using the details in the “Contacting Me ” paragraph above so that I can attempt to resolve the dispute informally.
19.2 If you are in the European Economic Area, you may (but are not obliged to) seek resolution of any dispute with me through consumer mediation services. You can do this through the European Online Dispute Resolution (ODR) platform, available at this link: https://ec.europa.eu/consumers/odr/.
19.3 I am not obliged to participate in dispute resolution proceedings before a consumer arbitration board except in the circumstances outlined under paragraph 19.2.
19.4 In the unlikely event that I am not able to resolve the dispute informally, I will discuss with you the most effective way of resolving the dispute through a formal dispute resolution process.
20. DOCUMENTS THAT APPLY TO OUR RELATIONSHIP WITH YOU
20.1 These Terms and Conditions set out the only terms and conditions that apply to my relationship with you.
20.2 I intend to rely on these Terms and Conditions as setting out the written terms of my agreement with you for the provision of the Products and your use of the Site.
20.3 Each of the paragraphs of these Terms and Conditions operates separately. If part of the Terms and Conditions cannot be enforced then the remainder of the Terms and Conditions will still apply to our relationship.
20.4 If you do not comply with these Terms and Conditions and I do not take action immediately, this does not mean I have given up any right I have and I may still take action in the future.
21. UPDATING THESE TERMS AND CONDITIONS
21.1 I may modify or update these Terms and Conditions from time to time for reasons including:
(a) changes in how my business operates;
(b) changes in the legal or regulatory requirements that I must comply with;
(c) changes in how I accept payment from you; or
(d) changes to my Site.
21.2 Any changes to these Terms and Conditions will not affect previous orders for Products that have already been delivered to you, which will continue to be governed by the version of the Terms and Conditions that was in force when you placed your order.
22. RIGHTS OF THIRD PARTIES
Any contract made between you and us is only made between you and me. No third party will have any rights to enforce any of its terms.
23. TRANSFER OF OUR RIGHTS
I may transfer our rights and obligations under my contract with you to another organisation, and I will notify you if this happens. This will not affect your rights or my obligations under the contract.
24. LAW AND JURISDICTION
24.1 If you are in the European Economic Area, these Terms and Conditions are governed by the law of the country in which you are resident, and I agree that any dispute arising from or related to the contract between you and me for the purchase of the Products or your use of the Site will be heard in the courts of that country.
24.2 If you are in a country outside the European Economic Area, the United Kingdom or the United States, these Terms and Conditions are governed by Dutch law and the Dutch courts will have non-exclusive jurisdiction over any dispute arising from or related to the contract between you and me for the purchase of the Products or your use of the Site. This does not, however, affect any rights you may have under applicable law in the country where you are resident, including (where applicable) the right to have a dispute in relation to the Products or your use of the Site heard in the courts of that country.
25. CONTACTING YOU
If I have to contact you or give you notice in writing, I will do so by email only.